Platform nationwide coverage

Call platform resources spread all over the country, with rich 400/95 number resources

Omni-channel access

Integrate multiple channels such as APP, WeChat, and Web, and access services anytime, anywhere

Professional and flexible solutions

Do professional business analysis, public cloud, private cloud, and hybrid cloud solutions based on enterprise needs

Agents rent on demand

No need to purchase software and hardware facilities, rent according to the number of seats, flexible choice of services, online on a working day

Unified management monitoring

No professional operation and maintenance personnel, unified national management and monitoring, 7x24 one-to-one dedicated customer service

Independent intellectual property rights

Deep technology accumulation, 27 core technologies, 104 software copyrights

Speech big data analysis

Big data analysis deeply digs the value of data, gains insight into operational shortcomings, and collects hot public opinion

Automatic full voice quality inspection

Speech to text automation, 100% full-text quality inspection, mining hidden value

Live voice robot

All-weather intelligent voice robot, reducing the workload of artificial agent reception

Intelligent customer service assistant

Intelligent knowledge base, showing user and agent portraits, automatically matching the best business solution

Fast integration

Copy the link to quickly migrate online customer service to various service channels

Full coverage of consulting channels

Support web, APP, WeChat and other access methods, online real-time communication

Nothing is missing from the news

Chat window opens quickly, 0 jumps, network reconnects automatically, multi-browser compatible

Open interface

Quickly connect with internal CRM or third-party application systems to connect data on each platform

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Full acquisition of customer information

Intelligently identify information such as visitor name, contact information, source channels, etc., and push it to customer service as soon as possible

Seamless switching between PC and mobile

Real-time synchronization between PC and mobile terminal, customer service monitoring and management anytime, anywhere

Matrix personnel management

Understand progress through tasks, understand saturation through working hours, and designate project team members through corporate IM communication

Project monitoring without dead ends

Baseline creation, baseline changes, progress and other project conditions are open and transparent, and change records are automatically saved

Three-dimensional project report

Support mobile phone reporting, working hours statistics for labor cost accounting, to meet the most stringent IPO audit requirements

Project and contract

The project is automatically associated with relevant contract documents, and the status of contract repayment is immediately understood, and stakeholders are automatically notified

Task Management for Fusion Chat

Based on groups, create and follow up tasks at any time, the communication content is always around the task topic, and the communication process documents are automatically precipitated

Enterprise Office Applications

Attendance, approval, forms, sign-in, knowledge base, personnel files, booking meeting rooms, CRM is everything