Intelligent call center system
Voice Intelligence Platform
Heli Yijie Cloud Service

Core Products

Cloud call center

Cloud call center

AI voice platform

AI Voice Intelligence Platform

online service

online service

Project management

Project management

Call center system
Platform nationwide coverage

Call platform resources spread all over the country, with rich 400/95 number resources

Call center system
Omni-channel access

Integrate multiple channels such as APP, WeChat, and Web, and access services anytime, anywhere

Call center system
Professional and flexible solutions

Do professional business analysis, public cloud, private cloud, and hybrid cloud solutions based on enterprise needs

Agents rent on demand

No need to purchase software and hardware facilities, rent according to the number of seats, flexible choice of services, online on a working day

Call center system
Unified management monitoring

No professional operation and maintenance personnel, unified national management and monitoring, 7x24 one-to-one dedicated customer service

Call center system
Independent intellectual property rights

Deep technology accumulation, 27 core technologies, 104 software copyrights

AI Voice Intelligence Platform
Speech big data analysis

Big data analysis deeply digs the value of data, gains insight into operational shortcomings, and collects hot public opinion

AI Voice Intelligence Platform
Automatic full voice quality inspection

Speech to text automation, 100% full-text quality inspection, mining hidden value

AI Voice Intelligence Platform
Live voice robot

All-weather intelligent voice robot, reducing the workload of artificial agent reception

AI Voice Intelligence Platform
Intelligent customer service assistant

Intelligent knowledge base, showing user and agent portraits, automatically matching the best business solution

online service
Fast integration

Copy the link to quickly migrate online customer service to various service channels

online service
Full coverage of consulting channels

Support web, APP, WeChat and other access methods, online real-time communication

online service
Nothing is missing from the news

Chat window opens quickly, 0 jumps, network reconnects automatically, multi-browser compatible

online service
Open interface

Quickly connect with internal CRM or third-party application systems to connect data on each platform

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online service
Full acquisition of customer information

Intelligently identify information such as visitor name, contact information, source channels, etc., and push it to customer service as soon as possible

online service
Seamless switching between PC and mobile

Real-time synchronization between PC and mobile terminal, customer service monitoring and management anytime, anywhere

Project management
Matrix personnel management

Understand progress through tasks, understand saturation through working hours, and designate project team members through corporate IM communication

Project management
Project monitoring without dead ends

Baseline creation, baseline changes, progress and other project conditions are open and transparent, and change records are automatically saved

Project management
Three-dimensional project report

Support mobile phone reporting, working hours statistics for labor cost accounting, to meet the most stringent IPO audit requirements

Project management
Project and contract

The project is automatically associated with relevant contract documents, and the status of contract repayment is immediately understood, and stakeholders are automatically notified

Project management
Task Management for Fusion Chat

Based on groups, create and follow up tasks at any time, the communication content is always around the task topic, and the communication process documents are automatically precipitated

Project management
Enterprise Office Applications

Attendance, approval, forms, sign-in, knowledge base, personnel files, booking meeting rooms, CRM is everything

Typical solution

Express logistics

Express logistics

Express logistics

Help to create six value-added services such as intelligent cataloging, intelligent dispatch, and intelligent voice notification, and provide comprehensive express logistics solutions.

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Express logistics
Intelligent customer service call center

Telecom operator intelligent customer service

Telecom operator intelligent customer service

Based on the needs of telecom operators' call center business, the call center system, operation management system, and AI technology platform are deeply integrated to comprehensively improve the intelligent call center service capabilities.

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Telecom operators
Government Business Call Center

Telecom operators, administration, corporate affairs

Telecom operators, administration, corporate affairs

Set up "two convergence platforms" for capacity and data, restructure the new ecosystem of telecom operators' government and enterprises, and realize intensive operations.

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Government affairs
Education Industry Call Center

Education industry

Education industry

Deeply understand the needs and pain points of the education industry, build an intelligent customer service management platform, and support customers' life cycle management from course booking, course notification, course consultation, and student information management.

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Education industry
Auto Finance Call Center

auto finance

auto finance

The multi-channel customer service and collection and collection system provide auto companies with support for the entire business process of the auto credit business, reduce the non-performing rate of auto loans and improve the credit business income.

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auto finance
smart car

smart car

smart car

Connect equipment, people, cars, and services to form an automotive closed-loop service system and create a connected car intelligent service center.

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smart car

Service guarantee

Call Center

profession

CMMI Level 5 Maturity
Information System Integration Level II Qualification
Professional business needs analysis, customized solution consulting

Call Center

Safety

Safe operation and maintenance guarantee
ISO27001 information security certification
Sound information security management system

Call Center

quality

National Value-added Telecom Business License
One-to-one dedicated customer service, 7x24 after-sales service
The system is regularly upgraded and the function experience is continuously optimized

Thousands of well-known companies are using Heli Eager products and services

success case

news

News Direct

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GET2019 Education Technology Conference Heli Eager Intelligent Cloud Customer Service Enables Online Education
GET2019 Education Technology Conference Heli Egjet Intelligent Cloud Customer Service Enables Online Education

From November 25th to 26th, the 5th GET Educational Technology Conference 2019 with the theme of "Teaching the best, learning to promote the use" was held at the Beijing National Convention Center, together ...

Date: 2019-11-28

Customer service dry goods

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Gold Medal Customer Support Tips, Impressive Speech Skills When You Speak
Gold Medal Customer Support Tips, Impressive Speech Skills When You Speak

Harvard University conducted a survey and analysis of 10,000 personnel files. The results show that most of the problems in the workplace are in communication. Among the dismissed men and women, ...

Release Date: 2019-11-19

Help center

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Computer client (answer) download and install

Computer client (answering) download and installation Computer client download and installation: Click [Download], click [Next] step by step to select the installation address, and ...

Release Date: 2019-04-12

通过合力亿捷产品和技术获取服务 On average, at least 80 million people receive services through Heli Eager products and technologies

Free trial
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Free trial

online service

Online consultation

Please fill out the trial form, and a staff member will contact you later

It's non-working hours, customer service is not here

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