Core Products

Cloud call center

AI Voice Intelligence Platform

online service

Project management


Platform nationwide coverage
Call platform resources spread all over the country, with rich 400/95 number resources

Omni-channel access
Integrate multiple channels such as APP, WeChat, and Web, and access services anytime, anywhere

Professional and flexible solutions
Do professional business analysis, public cloud, private cloud, and hybrid cloud solutions based on enterprise needs

Agents rent on demand
No need to purchase software and hardware facilities, rent according to the number of seats, flexible choice of services, online on a working day

Unified management monitoring
No professional operation and maintenance personnel, unified national management and monitoring, 7x24 one-to-one dedicated customer service

Independent intellectual property rights
Deep technology accumulation, 27 core technologies, 104 software copyrights

Speech big data analysis
Big data analysis deeply digs the value of data, gains insight into operational shortcomings, and collects hot public opinion

Automatic full voice quality inspection
Speech to text automation, 100% full-text quality inspection, mining hidden value

Live voice robot
All-weather intelligent voice robot, reducing the workload of artificial agent reception

Intelligent customer service assistant
Intelligent knowledge base, showing user and agent portraits, automatically matching the best business solution

Fast integration
Copy the link to quickly migrate online customer service to various service channels

Full coverage of consulting channels
Support web, APP, WeChat and other access methods, online real-time communication

Nothing is missing from the news
Chat window opens quickly, 0 jumps, network reconnects automatically, multi-browser compatible

Open interface
Quickly connect with internal CRM or third-party application systems to connect data on each platform
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Full acquisition of customer information
Intelligently identify information such as visitor name, contact information, source channels, etc., and push it to customer service as soon as possible

Seamless switching between PC and mobile
Real-time synchronization between PC and mobile terminal, customer service monitoring and management anytime, anywhere

Matrix personnel management
Understand progress through tasks, understand saturation through working hours, and designate project team members through corporate IM communication

Project monitoring without dead ends
Baseline creation, baseline changes, progress and other project conditions are open and transparent, and change records are automatically saved

Three-dimensional project report
Support mobile phone reporting, working hours statistics for labor cost accounting, to meet the most stringent IPO audit requirements

Project and contract
The project is automatically associated with relevant contract documents, and the status of contract repayment is immediately understood, and stakeholders are automatically notified

Task Management for Fusion Chat
Based on groups, create and follow up tasks at any time, the communication content is always around the task topic, and the communication process documents are automatically precipitated

Enterprise Office Applications
Attendance, approval, forms, sign-in, knowledge base, personnel files, booking meeting rooms, CRM is everything
Typical solution
Service guarantee

profession
CMMI Level 5 Maturity
Information System Integration Level II Qualification
Professional business needs analysis, customized solution consulting

Safety
Safe operation and maintenance guarantee
ISO27001 information security certification
Sound information security management system

quality
National Value-added Telecom Business License
One-to-one dedicated customer service, 7x24 after-sales service
The system is regularly upgraded and the function experience is continuously optimized
Thousands of well-known companies are using Heli Eager products and services
news
News Direct
See more >>From November 25th to 26th, the 5th GET Educational Technology Conference 2019 with the theme of "Teaching the best, learning to promote the use" was held at the Beijing National Convention Center, together ...
Date: 2019-11-28Customer service dry goods
See more >>Harvard University conducted a survey and analysis of 10,000 personnel files. The results show that most of the problems in the workplace are in communication. Among the dismissed men and women, ...
Release Date: 2019-11-19Help center
See more >>Computer client (answering) download and installation Computer client download and installation: Click [Download], click [Next] step by step to select the installation address, and ...
Release Date: 2019-04-12通过合力亿捷产品和技术获取服务 On average, at least 80 million people receive services through Heli Eager products and technologies
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